UK same day dispatch and delivery 2-5 days, 7.30am - 6pm, Monday to Friday
Next Day Delivery - £6.95
Order by 11am for next day delivery (1-2 days)
International Delivery - Priced on Request. Please note items delivered outside of the UK may incur customs charges.
Returns and Exchange
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. You will need to arrange and pay for the postage of any returned item to our company address, 43 Mallinson Road, London, SW11 1BW. Once the products reach us they will be checked and a refund issued.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, our personalised orders cannot be returned. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will take 5-7 days to reach your account.